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Competencies & Credentials

Unlocking the power of competencies and credentials to create a more equitable workforce ecosystem

What We Do

CSW has been a leader in a growing national movement to rethink credentialing and increase the use of competencies. We do this by working to expand the use of competencies to increase transparency among employers, educators and learners, workers and jobseekers; facilitating the creation of incremental credentialing, easing the path to improved education and career outcomes; and ensuring competencies and incremental credentials increase equity and economic mobility. We believe this work will lead to improved recognition of skills, more equitable job descriptions, streamlined learning pathways, and more aligned educational program design. This is critical to ensuring increased economic mobility for people of color and others historically excluded from marketplace opportunities.

Who We Work With

We work with state and regional workforce professionals, higher education and training institutions, state systems of higher education, employers and industry groups to advance the use of competencies and incremental credentials leading to a fairer education and workforce ecosystem.

How We Do It

  • Competency Development & Analysis
  • Strategy Development
  • Tool & Resource Development
  • Equitable Practice Advancement
  • Research & Field-building

Join us in improving education outcomes:
How We’re Making Change
Competency Development & Analysis

We partner with workforce and education organizations to create skills blueprints for jobs and their associated credentials, support skills-based hiring and performance management systems, and integrate competencies into state workforce and education policies, promoting worker mobility.

Strategy Development

CSW is engaged by state agencies, community leaders, business organizations, and educational institutions and systems to devise strategies for leveraging competencies and using incremental credentials to advance equitable talent management goals.

Tool & Resource Development

We empower our partners with customized tools for building quality credentials of all sizes, driving a more equitable workforce system, and conducting competency analyses. Using our playbooks, research, and reports, we guide partners through a step-by-step process leveraging promising and best practices.

Equitable Practice Advancement

We work to identify equity gaps and devise solutions for addressing them, including employing skills-based hiring practices, leveraging disaggregated data to identify the needs of targeted populations, addressing learner and worker support practices, and aligning policies and practices leading to equitable outcomes.

Research & Field-Building

Our team researches best and promising policies and practices, providing the data and information to ensure the U.S. avoids building a two-tier postsecondary system. We disseminate our findings via published reports convenings, leading communities of practice and offering professional development webinars and programs.

Over 40 million adults have some college and no degree.

Over 40 million Americans have some college but no credential to document their learning. (National Student Clearinghouse Research Center, 2023)
Work With Us
Featured Case Study: Alabama’s Occupational Ontology

CSW was engaged by the Alabama Governor’s Office of Education & Workforce Transformation and state workforce development and education leaders to support the use of competencies in the state’s talent management system. The purpose of the work was to provide an organizing construct to allow users of the Alabama Skills-Job description Generator to easily search for, locate, and select competencies needed to build competency – or skills-based job descriptions. The effort included strategy advising, use case development, and designing and implementing a process for “auditing” competency-based occupational profiles.

The process involved establishing a list of broad business functions and related functions that cut across 16 industry clusters. Building on and expanding the list of occupationally specific technical competencies, the work involved ensuring all competency statements were written in a standardized format reflecting best practice. In addition to increasing the competency library for each of the occupations, the team identified credentials associated with each of the occupations and identified general levels of proficiency for each included competency. The engagement resulted in hundreds of new competency statements and competency audits of 350+ high demand occupations. The competencies developed are being used as a source of data for building three related workforce and education applications—a competency-based job description generator for employers, a credential registry for educators and learning and employment records and credential wallets for individual leaners and job seekers.

Recent Clients & Selected Work

  • ACE-UP Community of Practice
    Lumina Foundation
  • Advancing Community Equity Through Community College-Employer Partnerships – Research & Convening  
    Annie E. Casey Foundation
  • Analyzing Degree Pathways  
    Southwest Oregon Community College
  • Auditing Alabama’s Occupational Ontology
    Alabama’s Governor’s Office of Education & Workforce Policy
  • Building Apprenticeship Systems in Cybersecurity
    BASIC; U.S. Department of Labor
  • Certifications Study
    Lumina Foundation
  • Credential As You Go
    U.S. Department of Education, I.E.S. and Walmart Foundation
  • CTE Study
    Business Leaders for Michigan
  • Developing a System of Direct Care Worker Certifications
    IMPART ALLIANCE, Michigan State University
  • Occupational Profiling
    Michigan Justice Fund
  • Training Future Colleges to Enable Youth and Adults for Mobility-Credentials of Value
    University of Pittsburgh and Bill & Melinda Gates Foundation

Recent Posts on Competencies & Credentials
Meet the Competencies & Credentials Team:

Melissa Goldberg

Director of Competencies & Credentials

Diamond Dickerson

Senior Policy Associate

Jenny Poole, Ph.D.

Senior Policy Associate

Jason Render

Policy Associate

Support improvements in worker skills, lifelong learning, and job quality:

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